Just a quick update on possible delivery delays of orders.
As you know, due to the national lockdown, millions of people order stuff online, and Royal Mail have issued a service update to inform of delivery disruptions.
This is also due to the current snow situation, and Leeds, where we are based, is affected.
If you have placed an order recently and haven’t received it within 3-4 days of order date, please allow a few extra days before you contact me for tracking.
The best way to check tracking is to text me your surname and date of order on my mobile phone, and I will respond to you within a few hours.
I’m currently not answering my mobile phone as I keep getting lots of scam and spam calls.
Texting is best, and if you would like me to ring you back regarding an order or product inquiry, just let me know in the message, and I will get in touch ASAP.
Apologies for any inconvenience caused.
Times are very weird right now, please bear with me.
Sending cosmic rays your way,
Just in case you were wondering, we are alive and well, still shipping orders from our kitchen table.
I have been socially distancing myself right from the start and only come into contact with close family members, who have also surrendered to the hermit life.
While packing parcels, I am taking extra precautions – handwashing, hand sanitising and wearing a face mask to minimise any potential of contamination.
There is nobody else packing but me, which reduces the risk even further.
It’s just me, the cat watching, the postal workers delivering and you.
I will keep taking these precautions until the threat of the virus is diminished (rather than stopping when lockdown restrictions are lifted).
Royal Mail Delivery Schedule
While I always ship orders within 24 to 48 hours, there may be some delays with Royal Mail deliveries.
For more information on how this might affect your order, please visit the dedicated Coronavirus page on their website.
These are unprecedented challenging times for all of us, and your ongoing support is very much appreciated.